This Emdeon Login Guide will assist you with all the common issues and solutions related to using the services of Emdeon online. We will begin with a short company presentation and then move on to presenting Emdeon login pages. Finally, we will take a look at some common problems people have when using Emdeon login pages, and we shall list a set of solutions.
Emdeon is a top US provider of healthcare management solutions. Its services include managing income and payment cycles, information sharing solutions and connecting patients and healthcare providers across the country. Emdeon is currently the largest American corporation operating exchanges of information in the administrative and financial sectors.
Emdeon is based in Nashville, Tennessee, and has 25 more locations across the country. The company’s healthcare information system was used by a very large number of healthcare service providers in recent years, making the company one of the top innovators in the field.
Beginning with the fourth quarter of 2015, the company has begun a rebranding process, which will resonate across all its US branches. Its new name will be Change Healthcare. It’s important to know that Emdeon login pages for products are still functional and have not yet undergone the rebranding process. Consequently, users still have to use these pages until the rebranding process is complete.
To begin using the Emdeon login portal, simply go to http://www.emdeon.com/login/. There, you will see a list of all the services currently offered by Emdeon/Change Healthcare. If you end up on the new Change Healthcare website, which is operational but does not yet include the customer service portal, just click the Login button in the upper right-hand corner of the homepage. You will then be redirected to the old Emdeon login portal.
Please note that every different service listed on the Emdeon login page has its own separate login portal. Though many of them are similar, they are managed by different departments within the company, meaning that every Emdeon service department handles its own customer service matters to a certain degree.
In the case of login problems, you must follow the specific username or password recovery instructions on the portal which is of interest to you.
System Requirements and Device Settings
Before trying to log in, make sure that your device can properly handle the Emdeon login pages while taking all relevant security measures to protect your account and personal information.
Operating System Requirements
First of all, using a recent version of an operating system is highly recommended. Old operating systems can cause severe dysfunctionalities when using the website, as it might not recognize or be able to use some of the website’s features. In addition, older operating systems are extremely vulnerable to security breaches. In short, the newer your operating system is, the better the website will work, without exposing you to major security risks.
Just like your operating system, your browser should also be updated to the newest version before accessing the Emdeon login pages. The site uses scripts which might not work on older browsers, or work very slowly. Once Change Healthcare will complete the rebranding and modify the Emdeon login pages, there is a very good chance that they will use newer features, which might not be compatible with older browser versions.
In any case, updating your browser is a smart thing to do regarding any online activity you perform, so make sure you regularly check for updates or set your browsers to perform them automatically for you.
If your computer is protected by an updated antimalware software, there is a low chance that enabling cookies will expose your computer to security risks.
Emdeon Login – Problems and Solutions
There are a number of issues that can appear when trying to log in into your Emdeon account on a specific portal. Below, we have listed a list of common problems and some proposed solutions you can try before contacting customer service.
- Session mismatch or session timeout. This generally means that you have entered the incorrect User ID. Verify if you are using the correct User ID for the correct Emdeon login portal. If you cannot remember your User ID, check your welcoming letter from Emdeon, which certainly mentions it. In addition, you can check the Office Home Page, the Setup>Manage Users submenu, to see a list of user IDs.
- Incorrect password. If you receive this message, it means that the password you entered does not correspond with the password in the Emdeon database. In most cases, an incorrect password entry is due to accidentally using capital letters (or not), or to incorrect keyboard settings. Make sure you are typing all letters, symbols and numbers correctly. If you are using a numerical keyboard, check whether “NumLock” is on.
- Your account has been locked due to lack of use. If you do not regularly log in, the system will automatically lock your account after a time (usually 30 days). If this is the case, contact Emdeon Customer Support at 1-877-469-3263. Customer support staff can assist you over the phone during normal working hours (Monday to Friday, 9:00 AM to 6:00 PM, EST).
- Your account has been disabled. This usually happens due to delayed payment or at a request from your administrator. To activate your account, contact customer support staff at firstname.lastname@example.org or call the aforementioned number.
All in all, the Emdeon login portals are easy to use and provide a number of customer support solutions in order to solve various issues. Once the new portals are online, we can only expect further improvement and better functionality for all their features.